Global Head of Education Industry Solutions
ServiceNow
Shannon Cobourn has built her career on 20+ years in education strategy and management of every stage of the student journey. She has overseen marketing and admissions, has been responsible for holistic student experiences, driving retention and graduation for global populations, she has overseen curriculum development and teaching modalities, and has developed global support communities for academic and emotional support.
With her deep experience in global educational sales and operations, Shannon is well-versed in the challenges and opportunities that educational leadership faces. Because she’s overseen physical campuses, online programs, and enterprise training engagements, she has a clear view of the intersection of education, creativity, and technology and how they work together in today’s landscape.
Prior to joining ServiceNow, she most recently led U.S. Operations for the educational division of WeWork and directed Global Student Experience for Udacity. She’s worked closely with internal product teams to develop solutions for business needs and now champions and helps develop experiences and integrated workflow solutions that benefit students and those who serve them.
With her deep experience in global educational sales and operations, Shannon is well-versed in the challenges and opportunities that educational leadership faces. Because she’s overseen physical campuses, online programs, and enterprise training engagements, she has a clear view of the intersection of education, creativity, and technology and how they work together in today’s landscape.
Prior to joining ServiceNow, she most recently led U.S. Operations for the educational division of WeWork and directed Global Student Experience for Udacity. She’s worked closely with internal product teams to develop solutions for business needs and now champions and helps develop experiences and integrated workflow solutions that benefit students and those who serve them.